Purchasing process
The conditions mentioned in this document apply to all commercial transactions carried out on the website (virtual store) www.electricasbogota.com.
Any person who accesses the Eléctricas Bogotá Ltda. Website assumes the role of user and agrees to comply with the policies specified below, as well as the conditions of access, use of our portal and privacy policy. These terms of service apply to all users of the site, including without limitation users who are visitors, suppliers, customers, merchants and / or collaborators.
1. New user registration
To register on the electricasbogota.com page, you must refer to "Register". By registering you will be able to access exclusive benefits and offers specially designed for you. In addition, you will be able to check the history of your purchases, the status of your shipments and predetermine your data so that you can make your purchase more quickly.
2. Contents and information provided on the website
Eléctricas Bogotá Ltda., In its role as a seller, reserves the right to modify the information contained in its website (modifications to products, prices, promotions and other commercial and service conditions) whenever it is anticipated or deemed necessary.
Eléctricas Bogotá Ltda. Undertakes to make the necessary efforts that are within its reach so that the information contained within the website is truthful, updated and without typographical errors. In the event that at any time an error of this type occurs, which is beyond the control of Eléctricas Bogotá Ltda. At all times, the pertinent corrections will be made immediately.
In the event that the client makes a purchase on our web portal and the information provided does not correspond to the characteristics of the product or price shown, the client will be informed of said error, and the client will have the right to cancel their purchase without assuming any cost.
3. Sales system
To make purchases, customers can choose between different alternatives:
Through our web portal through our shopping cart.
By email to [email protected] / [email protected]
Our telephone line in Bogotá + 57-1-3444888
Direct contact with the advisor in each area (see in detail in Commercial Advisors).
4. Applicable prices and taxes
The prices established in our web portal may be modified by Eléctricas Bogotá Ltda. Without prior notice.
The prices of the virtual store already have VAT included and at the time of making the purchase the value of the same will be indicated.
5. Payment methods for website
Payments are made on our website and will be processed by the PAYU platform, which provides different payment alternatives for the client:
Card Payment: The customer can make payments with VISA, Mastercard, American Express, Diners Club cards and Codensa.
Payment through the PSE system: Payments with the PSE system are made through the savings or checking account.
Payment in cash: The client can make payments through the different options that the PAYU platform offers us, for this you can select the option that you know or have closer to and make the payment using the code provided by the platform, it is important to keep in mind that The separation of the unit is only made when the payment is made.
Payment by banking means: The client can make payments in the different banking entities that the PAYU platform offers us, for this select the banking platform of your interest, this will give you a code in which you can make the payment in an office of the selected bank .
6. Shipping and delivery policy
Shipments will be made through the carrier chosen by us according to the shipping site:
Orders will be processed once payment has been correctly received by any of the mentioned means.
The products offered by El & eacute; ctricas Bogota Ltda. Will be subject to availability of stock, the products that have stock will allow adding to the cart in a normal way, in case of not having stock this function will not be enabled.
In the event that any product purchased by the customer is out of stock, he will be informed in a timely manner and will be offered an alternative product that meets the characteristics of the required product or the money will be returned, informing refund terms.
Electricas Bogota Ltda. Is not responsible for any delays that may arise from the carrier in charge of delivering the merchandise.
Orders information, number of days of dispatch and news notified by the carrier to buyers is provided.
Some products with special technical characteristics will only be marketed through a commercial advisor and not through our website.
Electricas Bogota Ltda. Offers free shipping throughout the national territory for all online purchases that exceed $500.000 COP WITH VAT. In case of not reaching the minimum purchase amount for free shipping, the shipping cost will have a value of $18.000 COP.
The shipping time for online purchases is 2 business days once the payment is confirmed by any of the mentioned means.
7. Supporting documents for billing purposes:
Natural person: A photocopy of the identity card is required and in case the address, telephone and mail that you wish to register are different from the data that you register in your user, you must confirm these two data this in order to be able to provide electronic invoicing.
Legal person: RUT is required.
You can attach these files to your account or send them to the mail [email protected]. Important if you are part of an entity or company and send the RUT it is necessary that this be an updated RUT corresponding to the current year.
8. Warranty and return policy
8.1. Warranty
The guarantee of the products offered by Electricas Bogota Ltda. Applies from the invoicing of the equipment and will be valid for 6 months.
Eléctricas Bogotá Ltda. Undertakes to repair, change or provide the corresponding advice generated by defective products without any surcharge for the client and / or evaluate the reimbursement of the cost of the product. The replacement and / or repair time of the products requested under warranty would not exceed a period of 15 business days, counted from the receipt of the product at our facilities.
8.2. Returns
In the event that the merchandise presents inconsistencies, the client must inform the supplier in writing within a period of no more than eight (8) business days from the date of receipt of the merchandise.
To make the return of merchandise effective, the customer must comply with the following:
Fill out the form established by Eléctricas Bogotá Ltda. For returns.
Attach purchase invoice.
The merchandise must not show signs of use, both the equipment and the manuals must be in good condition and each product must have its original packaging and / or box without any affectation. References that have a minimum sale quantity must be delivered with the same established unit to be accepted.
Failure to comply with the above, the supplier refrains from receiving the merchandise.
The shipping costs of the return merchandise must be borne by the customer.
The hours of receipt of merchandise for return at the supplier's offices are Tuesdays and Wednesdays from 8:00 a.m. to 4:00 p.m. (applies to Bogotá).
To make a return effective, the customer must contact by email [email protected] or by phone + 57-1-344-4888. [email protected] by phone at +57-1-344-4888 or WhatsApp or cell phone:3187441829.
9. Data supplied by the client
Any user when registering on our website agrees to:
Provide the real information the data requested in the user registration form or at the time of filling in the information to make a purchase.
The client who formalizes the online purchase process, declares to be the owner of the information provided, or, failing that, to have the authorization of the person on whose behalf it performs the management.
Keep the information updated, as well as keep your personal access codes to our website confidential.
Make the payment corresponding to the products requested, as well as the value of the shipment and any other operating expenses incurred in the purchase and that are included in the sales invoice.
Provide the exact information of the location to which the purchased products will be sent, bearing in mind that deliveries are made as stipulated in the negotiation. In the event that the information provided is not correct, Eléctricas Bogotá Ltda. Disclaims any delay or logistical problem that this may generate.
10. Data collected
The purchase process on our website requires the completion of a registration form with your personal data, this in order to process and manage orders; and in the event that you authorize it to send commercial information about our products regarding promotions, discounts and special benefits.
The provision of such personal data requires the prior approval of our Data Processing Policy:
